Sometimes, after installed the program, the computer couldn’t recognize the doctor and we need to install the drive by manual. But in special conditions we found the drive install also be failed. There is a case about the install fail and why.
As the following picture, after the program installed, the doctor still be detect as an unknown device:
Then we try to install the drive by manual as usual:
But a moment later, we found that the driver install failed:
Then we go to the driver catalog, but the entire driver files are ok:
After communication with the customer, I found that he installed the program to a old notebook with only USB1.0 interface. But actually, our product just support USB2.0, couldn’t work with USB1.0, then I asked the customer change another computer, the program work well.
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